Looking for:
HP PC Hardware Diagnostics Windows (Windows) – Download – What Is HP Hardware Diagnostics
If our support tools have determined your PC needs a repair and you received a 24 digit error code please enter it below along with your product number.
Hp diagnostics tool windows 10.HP Hardware Diagnostics Download/Install/Use: Here’s a Full Guide [Partition Magic]
HP Support Diagnostic Tools – Quick and Easy way to fix HP Laptop Computers & Printers · HP Printing Diagnostic Solutions · Windows 10 Support Center for Printer. HP Windows Hardware Diagnostics enables you to display system information and test hardware components of your PC. Report as spam or abuse.
Hp diagnostics tool windows 10
Step 1. Step 2. Once downloaded, run the executable file, click Next and accept the license agreement. Step 3. Step 4. Step 5. Wait for the installation to complete and click on Finish to exit the wizard.
Now, you should have installed this tool successfully. Select one guide according to your situation. You cannot use your computer during these tests.
The Fast test may take you 3 to 5 minutes and the Extensive test may take 2 hours depending on your system configuration. You can cancel this process at any time by pressing the Esc key. If any component fails are found, you can click on Troubleshoot and follow the on-screen instructions to solve the problem. If no problems are found, click on Run Once to run the 2 nd pass of this test.
The information can be found in Test Logs from the main interface. In the main interface, select System Tests from the left panel again and go to the System Extensive Test. Click on Run. This process may take you a while and please wait for it to complete patiently.
If any fails are detected, click on Troubleshoot to repair them or click on Yes to contact Customer Support. Expand each hardware category and tick the component that you want to check, and click on Run. Wait for the test to complete. Then you also can check the failure ID from the Test Logs and try fixing the issue. Sometimes, however, Windows may fail to boot normally. Here we will show you run the tool with a USB drive and perform the hardware tests. If the diagnostics tool is not available on the computer, you can run it from a USB drive.
Press F2 to select System Diagnostics. Since the procedure is similar to the process using the Windows version, you can refer to the on-screen prompts to complete the test.
If you are troubled by this issue, you can try the following quick guide below to fix it. Make sure the related drivers are updated. Also, you can try running the Hardware troubleshooter to check the hard drive. In the Component Tests menu, select Hard Drive to initiate a test and check what causes the error. Fortunately, I found this post. Probably you are looking for this. Click to Tweet. In addition to the HP PC hardware diagnostics UEFI no hard drive installed error, some users reported that they encounter the black screen issue while using this tool.
Under these situations, you may need a professional hard disk test tool. MiniTool Partition Wizard is such a tool that can check bad sectors but also repair logical disk errors and measure disk performance. Free Download. If the AC adapter fails a test, click Troubleshoot.
The Battery Check takes about two minutes and the calibration can take two hours or longer. The Battery Test begins. When the battery test is complete, the results are displayed on the screen.
For additional battery information, click Battery Details. For more information about changing battery management settings if prompted, see Battery management settings. If the battery fails a test, click Troubleshoot. After performing the Battery Test, HP PC Hardware Diagnostics might prompt you to change your battery management settings to optimize the health of your battery.
The recommendation might vary depending on your computer model. The Let HP Manage My Battery Charging setting dynamically changes how the notebook charges the battery based upon usage conditions and temperature over time, optimizing battery health over the life of the battery. On the Battery Health Manager prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting.
Select Main Menu to return to the Main Menu. If the automatic change fails, you can change the setting manually by restarting the computer and pressing f10 to open BIOS Setup Utility.
HP recommends enabling this setting if it is disabled to help maximize the battery lifespan. When Adaptive Battery Optimizer detects certain conditions, protective measures are activated to minimize premature battery wear. While it is activated, the battery run time might be slightly reduced. On the Adaptive Battery Optimizer prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting. If the automatic change fails, you can change the setting manually by restarting the computer and pressing f10 to open HP Computer Setup.
On the Battery Care Function prompt, select either Main Menu to open the Main Menu and change the setting manually or select Change My Setting to automatically enable the recommended setting. Accesses, lists, and verifies communication with all PCI devices.
Checks internal bus lanes, memory, video memory, audio and USB. The Windows version is for use in Windows. This tool runs within the Windows operating system to diagnose hardware failures. To download the latest version, go to the HP Hardware Diagnostics website.
Navigate to the folder on your computer or the flash drive where you downloaded the. Accept the terms of the license agreement and click Next. When the installation is complete, click Finish to close the Setup Wizard. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. If you need to stop a diagnostic test at any time, click Cancel. Choose where to save the file and click Save. Select the language for the installation.
Then click OK. Wait while the software installs. Click Finish to close the wizard. Turn on the computer, then press the Esc key repeatedly until the Startup menu displays. Press f2 to select System Diagnostics. Hold the Power button for at least five seconds to turn off the computer. Use the arrow keys on the keyboard to select a test, and then press enter.
After starting the test, two screens display: test in progress, and after the test, a pass or fail screen. After running each test, write down the information provided so you have it available when you contact HP Customer Support. HP Support Assistant provides easy access to several hardware diagnostic tests. If necessary, download and install the latest version of HP Support Assistant.
Select the My notebook tab, then select your computer from the device list. Proceed to the section for the problem you want to troubleshoot and follow the on-screen instructions. To use HP Support Assistant to check and calibrate the battery, follow these instructions:. If the app is not installed on your computer, go to HP Support Assistant to download the latest version. Select the My notebook tab, and then click Battery.
The battery page is displayed. Status results you might see include:. The battery functions correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new. This status message is displayed when there is decrease in capacity of battery that occurs over time and with use. The battery should be replaced to get the most working time out of your battery.
Replace the battery. If your computer is within its warranty period, you can contact HP support to verify if your battery is covered. Write down the battery status and Failure ID.
A battery is not installed or detected in the battery compartment. If a battery is installed, remove the battery and inspect the pins to see if there is dirt or other foreign matter blocking the connection. Fully insert a battery into the compartment if a battery was not inserted and you want to test the battery in that compartment.
Remove and reinsert the battery. You might need to download and install all the updates from HP Support Assistant. HP Network Check tests the network connection and hardware. Follow these steps to test the network hardware on your computer.
A screen requesting feedback might display. You can accept or reject it. If the Welcome screen displays, click Next. Click the box next to Don’t show again to prevent the welcome screen from being displayed again. Wait while HP Network Check collects information about the internet and network connections. For details on problems the tool found and resolved, click the arrow next to Possible Root Causes. For unresolved issues, click the arrow next to it and follow the instructions to resolve it.
Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser’s settings to allow Javascript to execute. See your browser’s documentation for specific instructions. HP Customer Support. Select your model.
How does HP install software and gather data? Need Windows 11 help? HP PCs – Testing for hardware failures in Windows 10 HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures. If a component fails a test, do the following: Click Troubleshoot.
Note: The graphic user interface might be different, depending on which version of the utility you are using. Running System Tests in Windows The System Tests check the hardware subsystems to ensure they are functioning properly.
Click the System Fast Test tab. Do one of the following, depending on the test result. Click Troubleshoot. If no system component failed, run the Extensive Test. If the Extensive Test does not detect a hardware problem, run the Component Tests.
If no system component fails, run the Extensive Test. A QR code displays. Use your mobile device to scan the QR code. Note: You can cancel a test at any time by pressing any key.
Opening the Component Tests menu when Windows won’t start When Windows won’t start, use the following instructions to open the Component Tests menu. The Component Tests menu displays. The Battery Check test time is 2 minutes. Note: Bluetooth devices are not currently supported. Video Memory Fast Check : 3-minute video memory test Video Memory Check : minute memory test Palette Check : 1-minute test of the three video color components. Follow these steps to run the Fast Test:.
Click Fast Test. When the Fast Test is complete, the screen displays the results. If the memory fails a test, do the following:. Follow these steps to perform the AC Adapter Test. Follow these steps to perform the Battery Test:. Note: For more information about changing battery management settings if prompted, see Battery management settings. Select Accept. The setting takes effect the next time the computer restarts. Click Save. The InstallShield wizard opens.
Click Next. Note: If you need to stop a diagnostic test at any time, click Cancel. Note: The InstallShield Wizard automatically saves the files on the computer hard drive. Turn off the computer. Select your preferred language from the list.
The system is ready to begin testing. Fix your network Fix your audio issues Optimize your performance Check your operating system. Run hardware diagnostics Diagnose any printer issues Check your battery. Read the remainder of the message for more information. Weak or Very Weak The battery functions correctly, but due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new.
Replace The battery reports a failure and needs to be replaced as soon as possible. Failure with an ID number The battery experienced a hardware failure. Unknown HP Battery Check could not access the battery. Note: Click the box next to Don’t show again to prevent the welcome screen from being displayed again.
HP Network Check displays the internet and network connection status. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing – Examples: “paper jam” Use product model name: – Examples: laserjet pro p, DeskJet For HP products a product number.
Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP’s Virtual Agent. Session timed out. Your session on HP Customer Support has timed out. Please sign back in to continue Sign in. Complementary Content. Validates if all processors are functioning and initialized by the BIOS.
Thermals, processor performance speed. Memory – Fast. Memory – Quick. Memory – Extensive. Hard Drive – Quick. Hard Drive – Extensive.
Monitors drive attributes and determines if drive reaches its threshold. Reads a small percentage of the sectors on the drive for errors independent of system. A read test on the sectors of the drive used by the OS.
A read test on all the sectors of the drive. AC Adapter. Tests to determine if the AC power adapter is functioning properly. Tests the system audio subsystem functions, including audio controllers and codecs.
Checks battery data and determines if battery is working properly. Bluetooth Module. Checks for the detection of the Bluetooth module.
Bluetooth communication. Fan – Speed. Determines if the fans are functioning properly. Fan – Thermal. Determines if your CPU fan is functioning properly. Fingerprint Reader. Test to check the fingerprint reader. Security verification. Test to check each key on the keyboard. Multimedia buttons, Bluetooth devices. Scroll, Bluetooth devices. Network – Wired Network.
Data transfer. Network – Wireless Module.